Track order
TRACK YOUR ORDER
We're excited for you to receive your Nuvè Beauty products! Track your order below to see exactly where it is.
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📦 HOW TO TRACK YOUR ORDER
Step 1: Check your email for your shipping confirmation
You'll receive an email from Nuvè Beauty with the subject "Your order is on its way!" within 1-2 business days of placing your order.
Step 2: Find your tracking number
Your tracking number will be in the shipping confirmation email.
Step 3: Click the tracking link
Simply click the tracking link in your email, or enter your tracking number on the courier's website.
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🔍 TRACKING NUMBER FORMAT
Your tracking number will look something like this:
• ABC1234567890ZA
• TRK9876543210
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⏰ DELIVERY TIMELINE
Once shipped, your order typically arrives within:
• Major cities (JHB, CPT, DBN, PTA): 3-4 business days
• Other areas: 4-5 business days
• Remote locations: 5-7 business days
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❓ COMMON TRACKING QUESTIONS
Q: I haven't received my tracking number yet
A: Tracking numbers are sent within 1-2 business days after your order is placed. If it's been longer, contact us at alexandraseemola@gmail.com
Q: My tracking shows "In Transit" for several days
A: This is normal! Packages can stay "In Transit" while moving between courier depots. Allow the full delivery timeframe before contacting us.
Q: Tracking shows "Out for Delivery"
A: Great news! Your package will arrive today. Please ensure someone is available to sign for it.
Q: Tracking shows "Delivery Attempted"
A: The courier tried to deliver but no one was available. Check for a collection notice or contact the courier directly to arrange redelivery.
Q: My tracking isn't updating
A: Sometimes tracking updates are delayed. If your tracking hasn't updated in 3+ days, contact us and we'll investigate.
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📧 NEED HELP?
Can't find your tracking number or have questions about your delivery?
Email us: alexandraseemola@gmail.com
Response time: Within 24 hours (Monday-Saturday)
Include your order number (found in your order confirmation email) so we can help you quickly.
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📍 DELIVERY TIPS
✓ Ensure someone is home to sign for the package
✓ Provide accurate contact details so the courier can reach you
✓ Check your spam/junk folder if you haven't received tracking emails
✓ Save the courier's number when they call for delivery
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🎁 WHAT HAPPENS AFTER DELIVERY?
Once you receive your Nuvè Beauty order:
• Inspect your package for any damage
• Try on your wig or test your skincare
• Contact us within 48 hours if there are any issues
• Leave us a review and share your experience!
We can't wait for you to love your new products! ✨