Terms & Conditions
TERMS & CONDITIONS
Last updated: November 2025
Welcome to Nuvè Beauty. By accessing and using our website (nuve-beauty.co.za) and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully.
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1. GENERAL INFORMATION
1.1 Business Details
• Business Name: Nuvè Beauty
• Website: nuve-beauty.co.za
• Email: nuve-beauty.co.za@gmail.com
• Location: South Africa
1.2 Acceptance of Terms
By placing an order through our website, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.
1.3 Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes constitutes acceptance of the new terms.
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2. PRODUCTS & PRICING
2.1 Product Descriptions
We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display of colors, textures, or details will be completely accurate.
2.2 Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.
2.3 Pricing
• All prices are listed in South African Rand (ZAR)
• We reserve the right to change prices at any time without prior notice
• The price charged will be the price displayed at the time you place your order
• Free shipping is included on all orders within South Africa
2.4 Pricing Errors
If we discover a pricing error on our website, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it for a full refund.
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3. ORDERING & PAYMENT
3.1 Order Process
When you place an order, you will receive an order confirmation email. This does not mean your order has been accepted—it is simply confirmation that we received it. We reserve the right to refuse or cancel any order.
3.2 Payment Methods
We accept:
• Credit and debit cards
• Shop Pay
• Other payment methods as displayed at checkout
3.3 Payment Security
All payments are processed securely through Shopify's encrypted payment gateway. We do not store your credit card information.
3.4 Payment Authorization
By providing payment information, you authorize us to charge the total amount of your order, including products, taxes, and any applicable fees.
3.5 Discount Codes
• Discount codes must be entered at checkout
• Only one discount code can be used per order unless otherwise stated
• Discount codes cannot be applied retroactively to completed orders
• We reserve the right to cancel or modify discount codes at any time
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4. SHIPPING & DELIVERY
4.1 Shipping Coverage
We currently ship only within South Africa. International shipping is not available at this time.
4.2 Shipping Costs
Free nationwide shipping is included on all orders.
4.3 Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays).
4.4 Delivery Time
Delivery typically takes 3-5 business days after dispatch, depending on your location. Total time from order to delivery is approximately 4-7 business days.
4.5 Delivery Requirements
• A signature is required upon delivery
• You must provide accurate shipping information
• We are not responsible for delays caused by incorrect addresses provided by the customer
4.6 Lost or Damaged Shipments
All shipments are insured. If your package is lost or damaged in transit, contact us within 48 hours of expected delivery, and we will arrange a replacement or refund.
For full shipping details, please see our Shipping Policy.
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5. RETURNS & REFUNDS
5.1 Return Eligibility
• Unopened products in original packaging: 7-day return window
• Opened wigs: Cannot be returned for hygiene reasons (exchanges available for defective products only)
• Skincare products: Cannot be returned once opened (exchanges available for defective products only)
5.2 Defective Products
If you receive a defective or damaged product, contact us within 48 hours of delivery with photos. We will provide a replacement or full refund.
5.3 Return Process
To initiate a return, email us at alexandraseemola@gmail.com with your order number and reason for return.
5.4 Refund Processing
Approved refunds will be processed within 5-7 business days and credited to your original payment method.
For full return details, please see our Refund Policy.
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6. PRODUCT-SPECIFIC TERMS
6.1 Human Hair Wigs
• All wigs are made from 100% human hair unless otherwise stated
• Wigs can be styled, dyed, and heat-treated like natural hair
• Proper care is required to maintain quality and longevity
• Color may vary slightly from images due to screen settings and hair batch variations
• Once worn, wigs cannot be returned for hygiene reasons
6.2 Skincare Products
• Results may vary depending on individual skin type and condition
• Patch test recommended before full application
• Discontinue use if irritation occurs
• Not intended to diagnose, treat, cure, or prevent any disease
• Consult a dermatologist if you have specific skin concerns
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7. INTELLECTUAL PROPERTY
7.1 Ownership
All content on this website, including text, images, logos, graphics, and product descriptions, is the property of Nuavè Beauty and is protected by South African and international copyright laws.
7.2 Restrictions
You may not:
• Copy, reproduce, or distribute our content without written permission
• Use our brand name, logo, or trademarks without authorization
• Scrape or extract data from our website using automated tools
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8. USER CONDUCT
You agree not to:
• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Harass, abuse, or harm other users or our staff
• Post false or misleading reviews
• Resell our products commercially without authorization
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9. PRIVACY & DATA PROTECTION
9.1 Personal Information
We collect and process your personal information in accordance with our Privacy Policy and South Africa's Protection of Personal Information Act (POPIA).
9.2 Data Usage
Your information is used to:
• Process and fulfill your orders
• Communicate with you about your purchase
• Send marketing emails (with your consent)
• Improve our products and services
9.3 Data Security
We implement appropriate security measures to protect your personal information.
For full details, please see our Privacy Policy.
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10. LIMITATION OF LIABILITY
10.1 Product Use
We are not liable for:
• Allergic reactions or skin sensitivities to skincare products
• Damage to hair or scalp from improper wig installation or care
• Results that do not meet your expectations
• Indirect, incidental, or consequential damages
10.2 Maximum Liability
Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product.
10.3 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those sites.
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11. CUSTOMER REVIEWS & CONTENT
11.1 Submission
By submitting reviews, photos, or other content to our website or social media, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content for marketing purposes.
11.2 Accuracy
Reviews must be honest and based on your genuine experience. We reserve the right to remove reviews that are:
• Offensive, defamatory, or inappropriate
• Fraudulent or incentivized
• Violate intellectual property rights
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12. FORCE MAJEURE
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:
• Natural disasters
• Strikes or labor disputes
• Government actions or restrictions
• Pandemics or public health emergencies
• Courier service disruptions
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13. GOVERNING LAW
These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of South African courts.
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14. DISPUTE RESOLUTION
14.1 Contact Us First
If you have a complaint or dispute, please contact us at alexandraseemola@gmail.com. We will make every effort to resolve the issue amicably.
14.2 Escalation
If we cannot resolve the dispute directly, you may escalate the matter through appropriate legal channels in South Africa.
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15. SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
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16. ENTIRE AGREEMENT
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Nuvè Beauty.
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17. CONTACT INFORMATION
If you have questions about these Terms & Conditions, please contact us:
Email: nuve-beauty.co.za@gmail.com
Website: nuve-beauty.co.za
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By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Thank you for choosing Nuvè Beauty! ✨